I want to return something I bought online
You have fourteen calendar days to withdraw without giving reasons, counted from when you receive the product.
Your right
You can withdraw without giving a reason and without penalty.
«el consumidor o usuario tendrá derecho a desistir del contrato durante un periodo de catorce días naturales sin indicar el motivo»
When the clock starts
For a purchase, from when the product is physically in your hands.
«El día que el consumidor y usuario o un tercero por él indicado, distinto del transportista, adquiera la posesión material de los bienes solicitados»
No penalties
Clauses penalising you for withdrawing are void.
«Serán nulas de pleno derecho las cláusulas que impongan al consumidor y usuario una penalización por el ejercicio de su derecho de desistimiento»
Is something different in your case?
Tell us in your own words and we will tell you what applies to you, with the law in hand.
General information, not advice on your specific case. Text prepared with the help of artificial intelligence; every quotation is a verbatim extract from the official text and is checked against the BOE every night. Other common letters.